Privacy Policy

Tolone Beauty (“Tolone Beauty,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our online store, make a purchase, contact us, or otherwise use our website and services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Tolone Beauty, we may collect certain personal information, including:

Contact Information

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and Transaction Information

  • Products purchased or considered
  • Order history
  • Billing and shipping details
  • Payment and transaction information
  • Returns, refunds, and other order-related information

Account Information

  • Account details and credentials, where applicable
  • Saved addresses
  • Shopping preferences
  • Account activity

Device and Usage Information

  • IP address
  • Browser type
  • Device information
  • Network information
  • Pages viewed
  • Products viewed
  • Shopping cart activity
  • Referring website or source
  • Information collected through cookies and similar technologies

Customer Support Information

When you contact us, we may collect information that you provide in your emails, messages, reviews, inquiries, requests, or other communications.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to communications, submit a review, or contact us.
  • Automatically when you browse or interact with our website through cookies and similar technologies.
  • From service providers and business partners that help us operate our store, process payments, fulfill orders, provide analytics, prevent fraud, advertise our products, and provide other business services.
  • From Shopify, which provides the ecommerce platform used to operate our online store.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments, returns, exchanges, and refunds.
  • Provide shipping and order tracking.
  • Communicate with you regarding your purchases and orders.
  • Respond to questions and customer service requests.
  • Maintain, operate, and improve our website and Services.
  • Personalize your shopping experience.
  • Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and other illegal or harmful activities.
  • Send marketing and promotional communications where permitted by law.
  • Measure and improve the effectiveness of our advertising and marketing.
  • Maintain appropriate business and transaction records.
  • Comply with applicable laws, regulations, legal processes, and governmental requests.
  • Protect our customers, our business, and our legal rights.

4. Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that enables us to offer and sell our products and Services to you.

When you visit our store, browse products, create an account, or make a purchase, Shopify may process personal information in connection with providing its services to us and operating the ecommerce platform.

Your information may also be processed by Shopify and other service providers in countries other than the country where you live.

We encourage you to review Shopify's privacy information to learn more about how Shopify processes personal information.

5. Cookies and Similar Technologies

Our website and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep our website functioning properly.
  • Remember your preferences.
  • Understand how visitors use our website.
  • Maintain your shopping cart.
  • Measure website performance.
  • Improve the functionality of our Services.
  • Prevent fraud and improve security.
  • Provide and measure advertising and marketing, where permitted.

Depending on your location, you may have the ability to manage certain cookie and privacy preferences through our website or your browser settings.

Disabling certain cookies may affect the functionality of some parts of our website.

6. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Customer support providers
  • Analytics providers
  • Marketing and advertising providers
  • Fraud prevention and security providers
  • Technology and website service providers
  • Professional advisers, such as accountants, attorneys, and consultants

We may also disclose personal information when required to comply with applicable laws, regulations, court orders, subpoenas, legal processes, or governmental requests.

If Tolone Beauty is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction as permitted by applicable law.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about our products, promotions, special offers, new arrivals, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in our marketing communications.

Even if you unsubscribe from promotional communications, we may still send you non-promotional messages relating to your orders, purchases, account, customer service requests, or other transactions.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

  • Provide our Services.
  • Maintain business and transaction records.
  • Process returns and refunds.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce our agreements.
  • Comply with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials.

10. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Obtain a copy of certain personal information.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing.
  • Opt out of certain uses or disclosures of personal information where applicable.
  • Appeal certain decisions regarding privacy requests where applicable.

These rights may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before processing certain privacy requests.

To submit a privacy-related request, please contact us at support@tolonebeauty.com.

11. International Data Transfers

Because we use Shopify and other third-party service providers, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

12. Children's Privacy

Our Services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information improperly, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to websites, applications, platforms, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services that you access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, Services, legal requirements, or other operational reasons.

Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

Tolone Beauty

Email: support@tolonebeauty.com
Phone: 240-749-0455