Shipping & Returns

Thank you for shopping with Tolone Beauty Corporation. This Shipping & Returns Policy explains our shipping, delivery, return, exchange, and refund procedures.

By placing an order through our online store, you acknowledge and agree to the terms outlined below, subject to your rights under applicable consumer protection laws.

1. Order Processing

We aim to process orders as quickly as possible.

Orders are generally processed within [1–3 business days] after payment has been successfully confirmed.

Orders placed on weekends, holidays, or outside our regular business hours may be processed on the next business day.

Please ensure that your shipping information is complete and accurate before submitting your order.

Once an order has been processed or shipped, changes to the order may not be possible.

2. Shipping Locations

We currently ship to:

[Philippines only / Philippines and selected international locations]

Available shipping destinations may vary depending on the product, courier availability, and other delivery restrictions.

If we are unable to ship to your location, we will contact you using the information provided with your order.

3. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed during checkout whenever applicable.

Estimated delivery times are:

  • Metro Manila: [1–3 business days]
  • Luzon: [2–5 business days]
  • Visayas: [3–7 business days]
  • Mindanao: [3–7 business days]
  • Remote areas: [Additional delivery time may apply]

These are estimates only and are not guaranteed delivery dates.

Delivery times may vary depending on the courier, destination, weather conditions, holidays, high-volume periods, and other circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated and displayed during checkout based on the applicable delivery location, shipping method, order size, weight, or other factors.

From time to time, we may offer free shipping promotions or discounted shipping rates. Any applicable promotion will be subject to the terms stated at the time of the offer.

5. Tracking Your Order

When available, we will provide a shipping confirmation and tracking information after your order has been dispatched.

You may use the tracking information provided to monitor the progress of your delivery.

Please allow some time for tracking information to be updated after the parcel has been handed over to the courier.

6. Delayed or Lost Packages

Although we work with our shipping partners to ensure timely delivery, delays may occur.

Possible causes include:

  • Courier delays
  • Severe weather
  • Natural disasters
  • Holidays
  • Incorrect or incomplete shipping information
  • Address verification issues
  • High shipping volumes
  • Transportation disruptions
  • Other circumstances outside our reasonable control

If your package appears to be significantly delayed, please contact us at [CONTACT EMAIL] and provide your order number.

If a package is confirmed as lost by the courier, we will work with the courier to investigate and determine the appropriate resolution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, we may contact you to arrange another delivery.

Additional shipping charges may apply for re-delivery.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before discarding any packaging materials.

Contact us at [CONTACT EMAIL] within [48 hours / 3 days] of delivery and provide:

  • Order number
  • Description of the damage
  • Photographs of the package
  • Photographs of the damaged product

We will review the situation and work with you to determine an appropriate resolution.

9. Returns

We want you to be satisfied with your purchase.

We accept eligible returns within [7/14/30] days from the date the order was delivered.

To be eligible for a return, the product generally must:

  • Be unused and unopened
  • Be in its original packaging
  • Be in its original condition
  • Include all applicable accessories, labels, and packaging
  • Be accompanied by proof of purchase or order information

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

10. Beauty and Personal Care Products

For health, hygiene, and safety reasons, certain beauty, cosmetic, skincare, haircare, or personal care products may not be eligible for return once opened, used, or removed from their original sealed packaging.

Please check the product information and return eligibility before opening or using a product.

If you receive a defective, damaged, incorrect, or materially different product, please contact us so that we can review the issue.

11. Non-Returnable Items

Unless otherwise required by applicable law, the following may not be eligible for return:

  • Opened or used beauty and personal care products
  • Products without original packaging
  • Products damaged through customer misuse or improper handling
  • Products purchased as final sale
  • Gift cards, where applicable
  • Promotional or clearance items specifically identified as non-returnable
  • Products that cannot be returned for hygiene or safety reasons

This list may vary depending on the specific product.

12. How to Request a Return

Before sending anything back, please contact us at:

Email: [CONTACT EMAIL]

Include the following information:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Photographs, if applicable

Do not send a product back without first receiving return instructions from us.

Unauthorized returns may not be accepted.

13. Return Shipping Costs

Unless the return is due to an error on our part, such as receiving an incorrect or defective product, the customer may be responsible for return shipping costs.

If the return is approved because we sent an incorrect, defective, or damaged product, we may provide appropriate assistance regarding return shipping, subject to our review.

14. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will generally be processed using the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Original shipping fees may be non-refundable unless otherwise required by applicable law or unless the return is due to an error on our part.

15. Exchanges

We may offer exchanges for eligible products, subject to product availability.

If you would like to request an exchange, please contact us at [CONTACT EMAIL] before returning the product.

If the requested replacement product is unavailable, we may offer another appropriate resolution, such as a refund, subject to applicable law and our policies.

16. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us at [CONTACT EMAIL] within [48 hours / 3 days] of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photographs of the items received
  • Photograph of the shipping package and label, if applicable

We will investigate the issue and provide an appropriate resolution.

17. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel an order if it has not yet been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may be subject to our return policy.

18. Refused or Undeliverable Packages

If a customer refuses delivery or a package is returned to us because the customer provided an incorrect or incomplete address, additional shipping or handling costs may apply.

Any refund issued in such circumstances may be reduced by applicable shipping or other non-refundable costs, subject to applicable law.

19. Final Sale and Promotional Items

Products identified as Final Sale, Non-Returnable, or subject to a special promotional condition may not be eligible for return or exchange unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

20. Consumer Rights

Nothing in this Shipping & Returns Policy is intended to remove, restrict, or waive any rights you may have under applicable consumer protection laws.

If applicable law provides you with rights that are more favorable than the terms stated in this policy, those legal rights will continue to apply.

21. Changes to This Policy

We may update this Shipping & Returns Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this policy before making a purchase.

22. Contact Us

If you have questions about shipping, returns, refunds, or exchanges, please contact us:

Tolone Beauty Corporation

Email:
[CONTACT EMAIL]

Phone:
[PHONE NUMBER]

Business Address:
[COMPLETE BUSINESS ADDRESS]

Website:
[SHOPIFY STORE URL]

Business Hours:
[BUSINESS HOURS]

We are happy to assist you with your order and answer any questions regarding our Shipping & Returns Policy.