Shipping & Returns

At Tolone Beauty, we want your shopping experience to be simple, reliable, and enjoyable. This Shipping & Returns Policy explains our order processing, shipping, delivery, returns, refunds, and exchange procedures.

By placing an order with Tolone Beauty, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Business days generally exclude weekends and public holidays.

During holidays, promotional events, sales, product launches, or periods of high order volume, processing times may take longer than usual.

Once your order has been processed and shipped, you may receive a shipping confirmation email containing tracking information, when tracking is available.

2. Shipping & Delivery

Shipping times vary depending on the destination, shipping method, product availability, and fulfillment location.

Estimated delivery times shown during checkout or provided after an order is placed are estimates and are not guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Customs processing
Public holidays
Incorrect or incomplete shipping information
High shipping volumes
Transportation disruptions

Tolone Beauty is not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs, when applicable, are calculated and displayed during checkout based on factors such as the shipping destination, selected delivery method, and items in your order.

Any available free-shipping promotions or special shipping offers will be subject to the conditions stated with the applicable promotion.

4. Order Tracking

When tracking information is available, you will receive tracking details after your order has been shipped.

Please allow some time for the shipping carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period, please contact us at support@tolonebeauty.com.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your:

Full name
Street address
Apartment or unit number, if applicable
City
State or province
Postal or ZIP code
Country
Contact information

If you notice an error in your shipping information, contact us as soon as possible at support@tolonebeauty.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Additional shipping charges may apply if an order needs to be reshipped because incorrect or incomplete shipping information was provided.

6. Lost, Delayed, or Missing Packages

If your package appears to be delayed, please check the tracking information provided by the shipping carrier.

If the tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your property, with household members, neighbors, building management, or the shipping carrier.

If you still cannot locate your package, contact us at support@tolonebeauty.com, and we will review the available order and tracking information.

Tolone Beauty is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery to the address provided by the customer, except where otherwise required by applicable law.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at support@tolonebeauty.com as soon as possible after receiving your package.

Please include:

Your order number
Your full name
A description of the issue
Clear photographs or video showing the item and the problem
Photographs of the packaging where relevant

We will review your request and determine the appropriate resolution based on the circumstances.

8. Returns

We accept eligible return requests made within 30 days of delivery.

To be eligible for a return, the item must generally be:

Unused and unworn
In the same condition in which it was received
In its original packaging
Complete with any included accessories, labels, seals, or other components
Accompanied by proof of purchase

You must contact us before returning an item. Returns sent without prior authorization may not be accepted.

To request a return, contact:

Email: support@tolonebeauty.com
Phone: 240-749-0455

Please include your order number and reason for requesting the return.

9. Beauty, Cosmetic, and Personal Care Products

For hygiene, health, and safety reasons, certain beauty and personal care products may not be eligible for return once opened, used, worn, tested, or removed from their original sealed packaging.

This may include certain:

Cosmetics
Skincare products
Personal care products
Hair care products
Eyelashes
Wigs and hairpieces that have been worn, altered, cut, washed, styled, or otherwise used
Beauty tools that have been used
Other hygiene-sensitive products

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Nothing in this section limits any rights you may have for defective, damaged, incorrectly supplied, or otherwise legally protected goods under applicable consumer protection laws.

10. Non-Returnable Items

Unless required by applicable law, we may be unable to accept returns for:

Used or worn products
Opened hygiene-sensitive products
Items without their original packaging
Items damaged after delivery through misuse or improper handling
Personalized or customized products
Gift cards
Items specifically identified as final sale or non-returnable before purchase

Please contact us if you have questions about whether a particular product can be returned.

11. Return Shipping

Unless an item arrived damaged, defective, incorrect, or otherwise qualifies under applicable law, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return results from an error by Tolone Beauty.

We recommend using a trackable shipping method when returning an item. We are not responsible for return packages that are lost before reaching the designated return location.

Do not send a return until you have contacted us and received return instructions.

12. Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

Your bank, credit card provider, or payment processor may require additional processing time before the refund appears in your account.

Shipping fees and other charges may be non-refundable except where required by applicable law or where the return results from an error by Tolone Beauty.

13. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and determine whether an exchange, replacement, refund, or another appropriate resolution is available.

For other exchange requests, availability may depend on the product and current inventory.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@tolonebeauty.com.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

If the order has already shipped, the applicable return procedures may need to be followed.

15. International Orders

International shipments may be subject to customs procedures, import duties, taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout or required by applicable law, customers are responsible for applicable customs duties, import taxes, and similar charges.

Customs processing may also cause delivery delays that are outside Tolone Beauty's control.

16. Contact Us

If you have questions about shipping, delivery, returns, refunds, exchanges, or an existing order, please contact us:

Tolone Beauty