Shipping policy

SHIPPING POLICY

Last updated: September 17, 2026

Thank you for shopping with Tolone Beauty Corporation (“Tolone Beauty,” “we,” “us,” or “our”). This Shipping Policy explains how orders placed through https://tolonebeauty.com (the “Site”) are processed, shipped, tracked, and delivered.

By placing an order through the Site, you agree to this Shipping Policy, subject to any rights available to you under applicable consumer-protection laws.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Business days exclude weekends and public holidays. Orders placed outside normal business hours, during weekends, or on holidays may begin processing on the following business day.

Processing may take longer during:

  • Holidays;

  • Sales and promotional events;

  • Product launches;

  • Periods of unusually high order volume;

  • Payment or address verification; or

  • Circumstances outside our reasonable control.

Processing time is separate from shipping or transit time.

2. Shipping Destinations

We ship to the destinations available for selection during checkout. Available destinations may depend on the product, shipping provider, delivery restrictions, and applicable laws.

If your location cannot be selected during checkout, we may not currently offer shipping to that destination.

If we discover after an order is placed that we cannot ship to the provided address, we will contact you and may cancel and refund the affected order.

3. Shipping Methods and Delivery Estimates

Available shipping methods, charges, and estimated delivery times will be displayed during checkout.

Delivery estimates begin after an order has been processed and transferred to the shipping provider. They do not begin on the date the order is submitted.

All delivery dates are estimates unless expressly identified as guaranteed. Actual delivery times may vary because of:

  • The destination;

  • Shipping-provider operations;

  • Weather or natural disasters;

  • Holidays and peak-volume periods;

  • Transportation disruptions;

  • Customs inspections;

  • Incorrect or incomplete addresses;

  • Security or address-verification requirements; or

  • Other circumstances outside our reasonable control.

We cannot guarantee that an order will arrive by a particular date. Please allow additional time when ordering for a holiday, event, or other time-sensitive occasion.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout. Charges may depend on:

  • The delivery destination;

  • Selected shipping method;

  • Package weight or dimensions;

  • Order value;

  • Product type; and

  • Applicable carrier rates.

The shipping charge displayed at checkout will apply unless an obvious technical or pricing error has occurred.

5. Free-Shipping Promotions

We may offer free or discounted shipping on qualifying orders. The Site currently advertises free shipping on eligible orders over $50.

Eligibility may be calculated after discounts and before taxes, unless otherwise stated. Geographic, product, or shipping-method restrictions may apply. Oversized items, expedited delivery, and international shipments may be excluded.

We may modify or end a shipping promotion at any time, but this will not affect an order that has already qualified and been accepted.

6. Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation message at the email address provided during checkout.

When tracking is available, we will send a shipping-confirmation message containing a tracking number or tracking link after the package has been dispatched.

Tracking information may take time to appear after a package is transferred to the shipping provider. A delay in tracking updates does not necessarily mean that the package has stopped moving.

7. Accurate Shipping Information

You are responsible for providing a complete and accurate:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City, state, province, or region;

  • Postal or ZIP code;

  • Country; and

  • Telephone number, when requested.

Please review this information carefully before submitting your order.

Contact us promptly if you notice an error. We will try to assist, but we cannot guarantee that an address can be changed after processing has begun.

Tolone Beauty Corporation is not responsible for delivery problems caused by inaccurate, incomplete, or outdated information supplied by the customer.

8. Address Changes and Order Modifications

Requests to change an address or modify an order must be submitted as soon as possible.

Once an order has entered fulfillment or been shipped, we may be unable to make changes. We cannot guarantee that a shipping provider will redirect a package after dispatch.

If a requested change results in additional shipping charges, you may be responsible for those charges.

9. Delayed Shipments

Shipping delays can occur after a package leaves our facility. If tracking shows that your order is delayed, please allow the carrier a reasonable period to complete delivery.

If a package appears to be significantly delayed, contact us at support@tolonebeauty.com with your order number and tracking information. We will help review the shipment and, where appropriate, contact the shipping provider.

A shipping delay does not automatically mean that a package is lost.

10. Lost Packages

If tracking indicates that a package may be lost, please contact us so we can review the shipment and, where appropriate, open an investigation with the shipping provider.

Carrier investigations may require additional time. We may need to wait for the carrier’s findings before providing a replacement, refund, or other resolution.

If the shipping provider confirms that a package was lost in transit, we will determine an appropriate resolution based on the circumstances and applicable law.

We are not responsible for packages lost because the customer provided an incorrect or incomplete address.

11. Packages Marked as Delivered

If tracking states that a package was delivered but you cannot locate it:

  1. Confirm that the delivery address on the order is correct.

  2. Check around the delivery location, including entrances, mailrooms, parcel lockers, and other secure areas.

  3. Ask household members, neighbors, reception staff, or building management whether they accepted the package.

  4. Contact the shipping provider for delivery details.

  5. Contact us if the package still cannot be located.

A carrier’s delivery scan may occasionally appear before the package is physically delivered. Please allow a reasonable period for delivery before reporting the package missing.

We will assist with reviewing the shipment, but we cannot guarantee reimbursement or replacement when a shipping provider confirms successful delivery to the address supplied with the order.

12. Damaged Packages or Products

If your package or product arrives damaged, contact us at support@tolonebeauty.com within three days of delivery.

Please include:

  • Your full name;

  • Order number;

  • A description of the damage;

  • Photographs of the shipping package;

  • Photographs of the shipping label;

  • Photographs of the damaged product; and

  • Any other information reasonably requested.

Keep the product and all original packaging while the claim is being reviewed. Discarding packaging before the review is complete may affect our ability to submit a claim to the shipping provider.

After reviewing the information, we will determine the appropriate resolution in accordance with our policies and applicable law.

13. Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, contact us within three days of delivery.

Please provide your order number, a description of the issue, and clear photographs of:

  • The items received;

  • The package contents;

  • The exterior packaging; and

  • The shipping label.

We will investigate the issue and provide an appropriate resolution.

14. Refused, Undeliverable, and Returned Packages

A package may be returned to us because:

  • The delivery address was incorrect or incomplete;

  • The recipient was unavailable;

  • The package was not collected;

  • Delivery was refused;

  • The shipping provider could not access the location; or

  • Required customs charges were not paid.

If a package is returned because of information or circumstances attributable to the customer, additional shipping or handling charges may apply before it can be sent again.

If a refund is issued for a refused or undeliverable package, original shipping charges and other nonrecoverable costs may be deducted where permitted by law.

15. International Shipping, Customs, and Import Charges

For international orders, the recipient may be responsible for customs duties, import taxes, brokerage charges, handling fees, or similar government and carrier assessments.

Unless expressly stated during checkout:

  • These charges are not included in the product price or shipping fee;

  • Tolone Beauty Corporation does not control or calculate these charges;

  • The recipient is responsible for paying them; and

  • Customs processing may delay delivery.

Contact the appropriate customs authority for information about possible charges before placing an international order.

We are not responsible for delays caused by customs inspections or for packages refused because customs charges were not paid.

16. Shipping Restrictions

Certain products may be restricted from shipment to particular destinations because of carrier rules, hazardous-material requirements, import restrictions, or applicable law.

We may decline or cancel an order that cannot lawfully or safely be shipped. If we cancel an order for this reason after receiving payment, we will refund the applicable amount.

17. Risk of Loss

Responsibility for loss or damage will transfer as provided by applicable law. Nothing in this policy limits rights or remedies that cannot legally be excluded.

18. Returns and Refunds

This policy addresses shipping and delivery only. Returns, exchanges, cancellations, and refunds are governed by our separate Refund and Return Policy.

Shipping charges are generally non-refundable unless required by applicable law or the return results from an error by Tolone Beauty Corporation.

19. Changes to This Policy

We may update this Shipping Policy to reflect changes in our operations, shipping providers, available services, or legal obligations.

Changes will be posted on the Site with a revised “Last updated” date. The policy in effect when an order is placed will generally apply to that order.

20. Contact Us

For questions or assistance with a shipment, contact:

Tolone Beauty Corporation
Website: https://tolonebeauty.com
Email: support@tolonebeauty.com
Telephone: +1 (443) 510-7523

When contacting us about an order, please include your full name and order number.